Privacy Policy

1. Data Controller

The party responsible for processing your personal data is:

For any questions, requests, or complaints regarding your personal data, please contact us at the email above.

2. Personal Data We Collect

Depending on how you interact with our Services, we may collect the following categories of personal data:

a. Account and identity data

Name, email address, phone number, job title, company name, and login credentials when you register for or use an account.

b. Business and transaction data

Billing details, payment information, invoices, contracts, and records of the Services you use. Payment card details are handled directly by our payment provider and are not stored on our systems.

c. Creator and campaign data

Information relevant to influencer marketing campaigns, including publicly available social media metrics and profile information used to support campaign discovery, management, and analytics.

d. Technical and usage data

IP address, browser type, device information, pages viewed, and interaction data collected automatically through cookies and similar technologies.

e. Communications

Records of your correspondence with us, including support requests and feedback.

3. Legal Basis for Processing

We process your personal data based on one or more of the following lawful bases under the PDP Law:

• Your consent;
• The performance of a contract to which you are a party;
• Compliance with a legal obligation;
• The protection of vital interests; and
• Our legitimate interests, provided these do not override your rights.

4. How We Use Your Data

We use personal data to:

• Provide, operate, and maintain the Services;
• Create and manage your account;
• Process payments and issue invoices;
• Support influencer marketing campaign management and analytics;
• Communicate with you regarding your account, updates, and support;
• Improve and develop our Services;
• Ensure security and prevent fraud or misuse; and
• Comply with legal and regulatory obligations.

5. Disclosure to Third Parties

We do not sell your personal data. We may share personal data with:

• Service providers and processors who support our operations, such as cloud hosting, payment processing, analytics, and communication tools, under agreements that require them to protect your data;
• Professional advisors such as legal, accounting, and audit services where necessary;
• Authorities or regulators where required by law or valid legal process.

6. Cross-Border Data Transfer

Some of our service providers, including cloud hosting infrastructure, may store or process data on servers located outside Indonesia. Where personal data is transferred abroad, we ensure that an adequate level of protection is applied consistent with the PDP Law.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, to comply with legal, tax, or accounting obligations, or to resolve disputes. When data is no longer required, we securely delete or anonymise it.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These include access controls, encryption where appropriate, and secure infrastructure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to the PDP Law, you have the right to:

• Access and obtain a copy of your personal data;
• Correct or update inaccurate or incomplete data;
• Request deletion of your personal data;
• Withdraw consent previously given;
• Object to or restrict certain processing;
• Request portability of your data; and
• Lodge a complaint with the relevant supervisory authority.

To exercise any of these rights, contact us at info@fair-influence.com. We will respond within the timeframe required by applicable law.

10. Children’s Data

Our Services are intended for business users and are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected such data without valid parental consent, we will delete it.

11. Cookies

We use cookies and similar technologies to operate the Services, remember your preferences, and analyse usage. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect functionality.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified through our platform or by other appropriate means. The “Last updated” date at the top reflects the most recent revision.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our handling of your personal data, contact: