Question 1

What platforms does Fair support?

Accepted Answer

Instagram, TikTok, YouTube — plus X, Facebook, LinkedIn & Twitch in the creator database. Unified analytics, outreach, and campaign tracking in one dashboard.

Question 2

Is my campaign data kept private?

Accepted Answer

Yes — your campaign and creator data is only visible to your workspace members and is never shared with other brands or agencies on Fair.

Question 3

How do I know if a creator is the right fit?

Accepted Answer

Analyser scores each creator on audience quality, engagement authenticity, and content relevance so you can compare fit before you reach out.

Question 4

How is Fair different from a traditional agency?

Accepted Answer

Fair gives you the self-service platform to run campaigns yourself, with the option to add a dedicated Growth Partner team when you need extra hands.

Question 5

What is the Growth Partner service?

Accepted Answer

Growth Partner pairs the Fair platform with a dedicated Influencer specialist, account manager, and data analyst who execute campaigns alongside you.

Question 6

Is there a free trial or demo available?

Accepted Answer

You can book a personalised demo with our team at any time, or create a free account to explore the creator database yourself.

Question 7

How much does Fair cost?

Accepted Answer

Fair runs on a flexible subscription model, so you only pay for the plan that fits your team’s needs. Each plan comes with a set number of credits — the usage quota for our features (for example, 10 Discovery searches use 10 credits). See our Pricing page for the latest plans.

Question 8

What is Fair?

Accepted Answer

Fair is an all-in-one influencer marketing platform built for modern brands. From discovering the right creators to running campaigns and tracking real-time performance, Fair brings your entire influencer marketing workflow into one seamless workspace — including Discovery, Analyser, Campaign Management, and Brand Analytics.

Question 9

Do I need a referral code to register?

Accepted Answer

No — the referral code field is optional and can be left blank during registration.

Question 10

Can I access Fair from my mobile phone?

Accepted Answer

Fair is currently optimised for full access via laptop, PC, or desktop, giving you the best experience across all features.

Question 11

What is a credit and how does it work?

Accepted Answer

A credit is your usage quota for each feature on Fair — think of it as a token that unlocks access to our tools. Every time you use a feature, one credit is deducted.

Question 12

Can unused credits roll over to the next period?

Accepted Answer

Yes, unused credits can roll over once, in accordance with our applicable Terms & Conditions.

Question 13

Do credits expire with my subscription period?

Accepted Answer

Credits included in the Standard and Premium packages are tied to your active subscription period and will expire when that period ends.

Question 14

Can I purchase additional credits during my active subscription?

Accepted Answer

Yes. You can top up your credits anytime through the Pricing menu, under the Add-on section.

Question 15

Can I customize my credit package?

Accepted Answer

Yes, custom credit packages are available for Yearly Standard and Premium plans through our Add-on and Fair Access Only options. Reach out to our Sales team to build a package tailored to your needs.

Question 16

Do add-on credits expire?

Accepted Answer

No, add-on credits do not have an expiration period.

Question 17

How do I request an invoice for my payment?

Accepted Answer

Simply reach out to our support team with your brand and billing details, and we’ll issue your invoice promptly.

Question 18

Can I pay by credit card?

Accepted Answer

Yes. For credit card payments, our team will send you a dedicated payment link.

Question 19

How do I purchase a package?

Accepted Answer

You can purchase a package directly from your Fair dashboard — your account will activate automatically once payment is confirmed.

Question 20

Does adding more filters use additional credits?

Accepted Answer

No. Adding filters to your search doesn’t cost extra — it still counts as 1 credit. One Discovery credit gives you access to 10 creator profiles, and moving to the next results page uses 1 additional credit. All your past searches are saved and accessible anytime in the Discovery history menu.

Question 21

Why am I getting no results in Discovery?

Accepted Answer

Highly specific filter combinations can sometimes return no matches, since our system searches for exact matches to your criteria. We recommend starting with 1–2 broader filters, then narrowing your search from there.

Question 22

What do the Audience Authenticity indicators mean?

Accepted Answer

Fair’s Audience Authenticity feature classifies followers into four categories to help you assess creator quality:• Mass Followers — accounts inactive in the past 30 days, with a following count typically higher than their followers, and no profile picture• Suspicious — fake accounts or bots• Influencer — verified (blue-check) accounts• Real — genuinely active users

Question 23

Why does the follower count sometimes differ slightly from other sources?

Accepted Answer

Small variances in audience breakdown are expected — private accounts aren’t reflected in the data, and Fair currently draws from publicly available data rather than first-party sources, which may cause minor differences compared to other platforms.

Question 24

How often is influencer data updated?

Accepted Answer

Our system refreshes influencer data twice a month, so there may be a short gap before the very latest changes are reflected.

Question 25

What data is shown in Latest Performance?

Accepted Answer

Latest Performance is based on an influencer’s 8 most recent video-format content pieces (e.g., Reels, TikTok videos).

Question 26

What data is used for Sentiment analysis?

Accepted Answer

Sentiment analysis is generated from up to 15 of the most recent comments on each of those 8 content pieces.

Question 27

How accurate is Fair’s data?

Accepted Answer

Fair’s data maintains an accuracy rate of approximately 80%, with a typical discrepancy range of 12–15%.

Question 28

Where can I find my Rate Card requests?

Accepted Answer

Once submitted, rate card results are sent to your email and saved under the Outreach menu, filtered by the “Creator Price Ready” status.

Question 29

How long does it take to receive a rate card?

Accepted Answer

Rate card results are typically delivered within 3–5 business days.

Question 30

If a creator doesn’t respond to my rate card request, will my credit be refunded?

Accepted Answer

Yes. If the status of your request shows “Not Respond,” the credit used for that request will be automatically refunded to your account.

Question 31

How many pieces of content are captured per mention or hashtag?

Accepted Answer

Fair captures up to 300 pieces of content per hashtag or mention you track.

Question 32

Does Monitoring only track content from influencer accounts?

Accepted Answer

No. Monitoring captures content from any public account using your brand’s hashtag or mention — not just influencer accounts.

Question 33

Can I set a custom timeframe for content monitoring?

Accepted Answer

Not currently. Our system automatically pulls the latest 300 Instagram posts, and for TikTok, the 300 best-performing videos.

Question 34

How many content links can I add to a campaign?

Accepted Answer

For campaigns with more than 10 content links, you can use our Bulk Upload feature to add over 100 links at once.

Question 35

Can I add more content links to an existing campaign?

Accepted Answer

Yes. Head to Content List, select “Add New Creator,” and add your new links — credits will be deducted based on the campaign type you originally selected.

Question 36

How long does it take for uploaded content to show results?

Accepted Answer

After submitting your links, our system typically needs about 10–15 minutes to pull in the data.

Question 37

Can I delete a campaign myself?

Accepted Answer

Campaign deletion isn’t self-service at the moment — simply reach out to our team with the campaign details, and we’ll take care of it for you.

Question 38

Can I update creator pricing after uploading a campaign?

Accepted Answer

Yes. Go to Edit Campaign, update the creator pricing, then click Save.

Question 39

Can I change my project timeline after setup?

Accepted Answer

Yes. Go to Edit Campaign, adjust your project timeline as needed, then click Save.

Question 40

Where does Upcoming forecast data come from?

Accepted Answer

Forecasts are based on an influencer’s 8 most recent video-format content pieces, such as IG Reels and TikTok videos.

Question 41

If I submit an Ongoing campaign, will Upcoming data fill in automatically?

Accepted Answer

Yes — if you submit using the Advance campaign type in Ongoing, the corresponding Upcoming data in your Reporting will populate automatically.

Question 42

Can I view analysis results by brand?

Accepted Answer

Yes. Simply select the campaigns for each brand you’d like to view in the “List of Campaign” section.

Question 43

Can I view analysis results by a specific timeframe?

Accepted Answer

Yes. You can set your desired analysis timeline in the Period section.

Everything you need to know

Still have questions?